Terms and Conditions

1. TransferKu is a money transfer service using a mobile app for domestic and international transfers.
2. TransferKu is a mobile application made to provide convenience for its users, can be downloaded via Google PlayStore and Apple Store, and can be installed directly by the user, as well as easy registration.
3. Personal email is the email that is used during user registration which is used as a user when logging in for the first time to access the TransferKu.
4. Password is a collection of numbers or letters or symbols used as a secret code, which is generated by the user when registering TransferKu.
5. Register/registration is all users who do not have an account on TransferKu are required to register/register first.
6. Sender documents are all forms of data requested by TransferKu when sending as valid documentary evidence belonging to the user which will be stored in TransferKu's data base.
7. User identity is a user's identity that consists of an original number registered in State documents, and can be declared as valid and valid authenticity.
8. Self photo is the user's photo when registering / registering which must be done by the user as proof of the user's photo.
9. Access rights are users who have registered or register on the TransferKu application have the right to be able to use the benefits of the available application.
10. Reference ID is a secret code for money transfer that comes out if the user has made a money transfer using mobile TransferKu automatically, and is considered successful by the system will come out in a number of nine (9) digits, and sent by the sending user to the recipient, which can disbursed at services/counters that have collaborated with TransferKu.
11. Domestic is a delivery service within the territory of Indonesia to an individual recipient or to a Bank account.
12. International is an overseas money transfer service covering countries listed in the TransferKu system which can be received either in cash or addressed to a bank account, in US dollars or the currency of the destination country.
13. Proof of transaction is evidence of a valid sending transaction by the user which can be forwarded to the intended recipient, which the user can then disburse by the recipient at the available socket if the delivery is in cash and as proof of money transfer if the shipment is addressed to a bank account.

1. All users who have downloaded from the Google PlayStore or Apple Store can register TransferKu.
2. Users can perform independent restoration to make transactions on TransferKu after receiving approval by TransferKu when registering according to the terms and conditions.
3. Users who have registered are entitled to use TransferKu and can access or use TransferKu.

1. TransferKu can be downloaded via Google PlayStore or Apple Store with the TransferKu logo.
2. Users who send money using TransferKu, both Domestic and International, are required to send their money through the services available on the system either by transferring to a virtual account or in cash.
3. TransferKu has the right to approve or reject the application for user registration within the time limit for submitting 1 X 24 hours.
4. Users who experience problems during transactions or failures during registration can chat with TransferKu as a user service.

1. Users who forget their password can make a request to TransferKu to reset it again, and the user will get a standard password sent via email registered to TransferKu.
2. Users are required to keep their passwords secret to prevent other parties from using them.
3. Emails used for mobile security items and passwords are not allowed to be given to parties other than the user himself.
4. Users are prohibited from copying or duplicating, or accessing by means of outside the provisions of the TransferKu system for any purpose.

1. Blocking on user requests can be done via chat or contact TransferKu customer service.
2. Blocking of Abuse by TransferKu users of the authorities' reports for criminal purposes based on evidence.
3. The block can be reopened at the request of the user who requests to block his / her account belonging to the user.
4. An TransferKu account that has been permanently blocked cannot be reopened with the same data when registering TransferKu for the first time.

In the event that TransferKu cannot run on the application by the user, either partially or completely due to events or things beyond TransferKu's power or capability, including but not limited to natural disasters, war, riot, equipment/systems/transmission in a malfunctioning condition, electricity disruption, telecommunication interruption, government policy prohibiting TransferKu from providing services, as well as other events or things beyond the power or ability of TransferKu, the user hereby frees TransferKu from all kinds of demands of any kind related to it.

1. Use of TransferKu will end if:
1. The user submits a request for termination to TransferKu, because, among others:
• The user ends the use of the registered email on TransferKu.
• At his own request on the TransferKu.
2. Inactive for about three (three) months.
2. TransferKu has the right to terminate user access to TransferKu who is suspected of and or misuses TransferKu for criminal purposes and violates the provisions of the applicable laws.

1. Transaction history that has been done by the user is stored on the TransferKu application of the user.
2. TransferKu cannot provide user data that has been deleted by the system, except for the purpose of investigation by the authorities.

1. The user agrees that any dispute or disagreement arises from and / or is related to the implementation of the provisions of PT Graha Remitansi Indonesia's TransferKu between the user and TransferKu, in this case PT Graha Remitansi Indonesia's proposal by means of deliberation.
2. Any dispute or disagreement that cannot be resolved by deliberation by the user with TransferKu, will be resolved through mediation through the Alternative Dispute Resolution Institution listed in the List of Alternative Dispute Resolution Agencies established by Bank Indonesia.
3. Any dispute or disagreement that cannot be resolved either by deliberation and / or mediation as referred to in point 2 above, will be resolved through the Cirebon Regency District Court, without prejudice to TransferKu's right to file claims or claims through other District Courts within the territory of the Republic Indonesia.

1. Call us at (0251) 7532108, and a service representative can call us at (0251) 7532108;
2. Visit our website www.transferku.id and submit the online form; or
3. Email us at costumersevice@transferku.id.

We comply with the regulations of Bank Indonesia (Bank Central Indonesia), and PPATK as the relevant Authorities under Indonesian law.